Frequently Asked Questions
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General FAQs
How does the SureWash Reporting Suite help me?
The SureWash Reporting Suite is a new addition to SureWash.Net that gives you comprehensive, customizable views of your SureWash training data. The Reporting Suite feature provides a variety interactive web-based reports that capture different metrics and provide the ability to export your data in different formats, or drill-down to see more detailed views.
How do I update the software or apply Windows Updates to my SureWash device?
The SureWash Support Team can assist you! Contact the Support Team at support@surewash.com to log a software/windows update request.
How often does my SureWash device synchronize with the surewash.net Reporting Suite?
Your SureWash device synchronizes with the SureWash Reporting Suite once every hour.
How do I connect my SureWash device to the Hospital Wi-Fi network?
In order to get your SureWash machine connected to a WiFi network in your facility, follow these steps:
- Firstly, log into SureWash as an administrator and click on 'Administrator Settings'.
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From here, navigate to the 'General' tab. Scroll down until you see the Wi-Fi settings section (shown in the image below).
- Click 'Connect' on your desired network and enter your network security key.
- If your connection was successful, a new window should open with a web browser which load https://wwww.google.com.
- You can also use the ‘Open web browser’ button to test if your machine is connected. This button will bring up a web browser and try to load the Google homepage.
- If the webpage has not loaded correctly, the web browser may prompt you with an additional network credentials page, depending on the configuration of your facility’s WiFi network.
- If you are still having trouble connecting, contact support@surewash.com for technical support.
When connecting your SureWash system to your network, it is recommended to follow your IT guidelines on maintaining Windows updates and patches. SureWash is not in a position to provide this service and we recommend your IT department take ownership of the machine.
SureWash Admin Functionalities
How can I filter data in the Reporting Dashboard?
At the top of each Report View there is a set of dropdown selection tools that allow the user to filter the data they are shown based on their different SureWash kiosks, staff departments, staff roles, and date range for which their data will be queried.
Once you have set the drop-down list for each filter criteria to your liking, click the 'Apply' button and your Report View will be reloaded with new data based on your filters.
How do I upload Users, Roles and Departments to my SureWash device?
New users can be uploaded using the SureWash.Net portal by navigating to the Users page from the top-navigation bar. Users can either be uploaded individually or via a CSV file as shown in the images below-
Similarly, roles and departments can also be uploaded using the SureWash.Net portal via a CSV file as shown below-
How do I create a quiz?
You can create a Quiz using the Quiz Creator functionality on your surewash.net portal. The Quiz Creator tool can create both, text based (you will have to provide the quiz questions, correct and incorrect answers) and multi-media based (you will have to provide the quiz questions, correct and incorrect answers, as well as an image associated with each question and answer) quizzes.
How do I generate certificates?
You can generate certificates by going to the Certificates section on the Users page in your SureWash portal. Here, you can set the time period for which you want to generate the certificates, setting the data to your specific SureWash machine and the difficulty level for which you want to generate the certificate.
How do I add new lessons on my SureWash devices?
You can create a Lesson using the Lesson Creator functionality on your surewash.net portal. To create a SureWash Lesson, upload a PowerPoint(.ppt) file containing a slideshow of the micro-learning content. After uploading your PowerPoint file, a .zip file will downloaded from your web browser, containing a correctly-formatted SureWash Lesson file. To install the Lesson on your SureWash machine, copy the .zip file to the root folder of your SureWash USB key. Insert the USB stick into your SureWash machine, login to it as administrator and go to administrator settings. Here, you will find a 'Lesson' settings tab which will give the option to upload the lesson from your USB key.
Note: your file must be of type .ppt. The Lesson Creator will not work with .pptx files. If you have a .pptx file that you wish to upload you must first convert it to .ppt. To do this, open your file in PowerPoint and click 'Save As...' and save it to the type 'PowerPoint 97-2003 Presentation (*.ppt)'.
How do I export the SureWash Usage data?
Each Report View can be exported into different formats for printing, archiving, or further processing. At the top right corner of each Report View there is a 'Excel Report' button and a 'Export PDF' button. Pressing 'Export PDF' on any page will output a printable-PDF version of the filtered report data you had loaded. An exported PDF of the 'Management Report View' is shown below.
The 'Excel Report' button will generate an Excel Report that encapsulates all of your SureWash data. The generated Excel report will be downloaded in your browser.